3 in 1 Brand Experience – Lego Hotel

Few brands own a shape as well as Lego. The coloured brick has become synonymous with Lego, and vice versa. I have been familiar with its association with play, from my own childhood through to the present where we have a healthy deposit in the children’s toy room, plus it often makes an entry during customer journey mapping and value proposition workshops for Lexden. So I was intrigued to see how it transferred to a hotel and whether it could achieve the highest of all accolades (tee-hee); Lexden’s 3 examples of a branded experience within 1 minute of engaging with the brand.

Previous achievers include Virgin Trains, Waitrose and Imaginarium (click link for these), so the bar for entry is set high. But having visited the Lego Hotel at Legoland Windsor for a corporate event a few months ago, I am delighted to say it passed with flying colours.

Lego LandHere’s the branded experience I encountered when arriving. So with the stop watch ready to start, I got out of the car and headed towards the hotel following a 90 minute drive. On walking to the hotel from the car park, the frustration of the slow motorway journey and countless hold ups were quickly forgotten when I saw the playfulness immediately in evidence in the exterior of the hotel with the smoke being delivered courtesy of a giant green dragon (of course)!

The colours and shapes screamed Lego – so I knew I’d arrived. I passed under the arch with the dragon bearing down on me and I entered the hotel.

The reception is typically Lego with characters littered around the families with young children ready for a day at the theme park and a flooring of carpet imprinted with the iconic shape meaning Lego comes at you from the walls and floor alike. Lego Land ManBut out of the corner of my eye I noticed a gentleman on his own reading a paper – not the best environment for such a pastime I initially thought. Until I realise it’s another fun branded gesture from Lego; a lifelike life size guest.

Okay so I wasn’t fooled that easily, but it was a striking image sensibly situated at the entrance of the conference facilities.

It was at this point I realised it had been a long time on the road and with a day’s conference speaking ahead of me, I decided to pop in and use the ‘facilities’ before the day’s events began. Of course the Lego theme was carried through here, with Lego characters on the gents, ladies and toddlers loo door signs and oversized pieces as urinals (I’ve spared you the picture). Equally fun were the prints on the doors on the loos inside. They take what is always a very dull space and depict a Lego escapism scene. Lego Land02

A most amusing piece of branding and the only hotel in the world where it would work! Oops – there’s that urinal too in shot.

Welcome to our league on 3 in 1 CX Lego Hotel. Look out for the next article to see if you brand makes our list.

Posted by Christopher Brooks, Customer Experience Consultant, Lexden.

If you like what you’ve read please sign-up to Lexden’s ‘Customer’s World’ Update for ideas, inspiration and insights to improve your customer strategy endeavours.

For further information on how we can help with your customer challenges contact christopherbrooks@lexdengroup.com or call M: +44 (0) 7968 316548 or T: +44 (0)1279 902205. You can also follow us on LinkedIn, Facebook or Twitter or read client testimonials and case studies at Lexden Group.

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