We’ve been running a series of interviews with CX Directors charged with shaping and driving their company’s Customer Experience. With several now complete, we thought we’d pause and share the articles as a collection.
At Lexden, we are committed to customer experience as an effective business model. And whilst we enjoy applying our expertise to help clients leverage the effectiveness of their programmes, we believe much of what needs to be done can be done by taking inputs from others in the same role. Which means you need external support less, but when it is needed, it’s valued more.
With utilities, retail, entertainment and finance covered we hope there are tips and advice in here for everyone.
How intu Are Revolutionising the Destination Shopping Experience for Consumers
Read the full interview with Roger Binks, Director of Customer Experience. Click here.
At British Gas a Customer Strategy Is Useless, Unless People Believe in It
Read the full interview with Richard Shenton, (former) Customer Experience and Continuous Improvement Lead. Click here.
FSForum CX Award winners, OneSavingsBank say, “Take Everyone on the Journey with You”
Read the full interview with Kent Reliance’s Head of Customer Strategy & Insight, Stephen Plimmer. Click here.
When You Are in Your Customers’ Homes, You Have to Make It Right according to Carpet Right
Read the full interview with Carpet Right’s Head of Customer Experience, Toni Adams. Click here.
npower explain how customers are taking centre stage
Read the full interview with npower’s Head of Customer Experience, Kelly Iles. Click here.
With aviation, insurance, and hospitality lined up for 2017, we look forward to bringing further inspiration later this year. All our interviews are sent to our Customer Experience Update subscribers.
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Lexden helps deliver effective customer experience insight, strategy and solutions for clients seeking sustainable profit from customer experience. If you’ve got a CX challenge, see if we can help.